Auger stopped turning

[wdf73]

If the switch is bad the control board will shut down and the green light will start flashing. If the auger just stopped feeding, it is likely the motor or the hopper switch. Make sure the switch is engaging properly, or you can test by bypassing the switch. (hook the two wires together) If the plastic fan blade on the back of the motor spins a short distance then stops, you likely have a plugged auger. If the motor just hums and doesn't turn the motor is likely bad.

[AltamontNY]

OK, thanks for the good info ... though now I need to remove the auger motor; I've also reached my dealer and with your info and their helping me narrow this down, we've determined that the auger stopped turning due to a bad/failed auger motor. My dealer has a replacement motor for me, however, I cannot get the old one off! Very frustrating, and I cannot find any technical documents that explain how to do this (and my dealer is closed this afternoon). I've removed the side & back panels on my Magnum 3500L (Countryside), and using a proper allen wrench I've fully loosened the set screw on the auger collar so that is spins freely and slides without any friction from the auger assembly. However, I cannot pull the auger out so that I can pop the bad auger motor off at the back of the stove. What am I missing? ... what is the secret to pulling out the auger and removing the motor? Thanks in advance for any further info you can offer.

Lastly, if I ever get the auger motor off, what caulking needs to be replaced on/around the auger motor? I see some reference to this in other posts on this forum, and I have some high-temp (500 degree) black caulk that I used for sealing seams on the exhaust pipe. However, I wouldn't want to gunk-up any of the auger motor works with caulking that shouldn't be there, and I surely don't see any caulking on/around the auger motor. What caulking needs replacing ... what are these posts referring to? Again, thanks in advance.

[Technical]

Hi AltamontNY,
The auger should release from the auger motor when you take the set screw out of the collar and then move the collar. Can you move the collar? Try twisting the collar to release it from the auger and auger motor.
The auger motor does not need any caulking.

[sracette]

The replacement Auger stopped turning. Called the Tech. Had to purchase another auger motor.